Our returns policy

Our commitment to quality

Every DNF World headboard is locally manufactured in Johannesburg using premium materials. Before delivery, each piece is inspected to ensure it meets our standards. If your order arrives with a defect or is not what you ordered, we will resolve it promptly — no runaround.

Inspection period

Please inspect your headboard on delivery or within 7 days of receiving it. If there is a visible manufacturing defect, structural fault, or the item delivered does not match what was ordered, notify us within this period by contacting us on 064 381 3757 or at dnfworld1@gmail.com with photos of the issue.

What we cover

We will repair, exchange, or refund (at our discretion) in the following situations:

• Manufacturing defects — loose stitching, foam faults, frame issues, or finish defects present on delivery
• Incorrect item delivered — wrong size, style, or colour compared to the confirmed order
• Damage caused during delivery that is reported within 7 days of receipt

What we do not cover

The following are not covered under our returns or exchange policy:

• Change of mind after delivery
• Fabric variations within normal manufacturing tolerances (slight texture or shade variation between production batches is natural in upholstered goods)
• Damage resulting from incorrect installation, misuse, or normal wear after delivery
• Orders that were verbally confirmed or modified after the original confirmation

Custom & bespoke orders

Custom headboards — including non-standard sizes, custom fabric selections, or bespoke specifications agreed with the DNF World team — are manufactured specifically for you. Custom orders are non-refundable unless there is a manufacturing defect or the item delivered does not match the agreed specification. Please review all specifications carefully before confirming a custom order.

Exchanges

We are happy to exchange a headboard for a different size or style where the item has not been installed and is returned in its original condition within 7 days of delivery. An exchange may be subject to a price difference adjustment and a reasonable handling fee. Please contact us before returning any item so we can arrange collection or drop-off.

How to request a return or exchange

To open a return or exchange request, contact DNF World within 7 days of delivery:

• WhatsApp or call 064 381 3757
• Email dnfworld1@gmail.com with your order number and photos of the issue

We will respond within 1–2 business days and arrange next steps. Do not return any item without first confirming the return with the DNF World team — unannounced returns may not be accepted.

Refunds

Where a refund is approved, it will be processed via EFT (electronic funds transfer) to the original purchaser within 7 business days of the returned item being received and inspected. We do not process refunds in cash.

Delivery costs

Where a return or exchange is due to a manufacturing defect or an error on our part, DNF World will arrange and cover collection and re-delivery. Where an exchange is due to a change in specification or a non-defect return, reasonable collection and re-delivery costs may apply.

Consumer Protection Act

This policy is in addition to, and does not limit, your rights under the South African Consumer Protection Act 68 of 2008. Where the CPA provides stronger protections, those protections apply.

Questions?

If you have any questions about this policy or need assistance with an order, please get in touch — we're happy to help.